We are funded by Government for a range of our services. Some of the data we collect in delivering services will be provided to Government and researchers to help understand client needs and improve the help we provide in future.

You can find out more here.

There are a range of reasons we may not be able to help you. Some are -

• Our eligibility rules
• Conflicts of interest
• The kind of help you are seeking (we can only help in a range of specific legal, tenancy and disability advocacy topics)
• Workload limitations on our service from time to time

Where we can't help with an appointment, our client service team will try to provide you with relevant information and/or a referral.

Given the sensitive topics discussed, we ask that children do not attend appointments except by prior arrangement.

Lawyers are not allowed to act for both parties in a legal dispute. Doing this would result in a conflict of interest. Avoiding a conflict of interest is important to ensure a lawyer is acting in the best interest of a client.

We assess our database for potential conflicts of interest whenever someone seeks our help. If a conflict of interest is found, this may mean that we have seen the other party to that dispute in the past or it may be due to other factors.

Our confidentiality rules mean we are unable to give any further information about when or how this conflict of interest has occurred. When we identify a conflict of interest -

• It does not mean that we do not want to help you.
• It means that we can’t help you due to our professional obligations.

If a conflict of interest is found or we become aware of one while assisting you, we must refer you elsewhere. This will usually be to another community legal centre, however may also be to Legal Aid or to a private lawyer.

Where we refer due to conflict of interest, generally we will seek your permission to contact that centre on your behalf. This is to ensure you are able to be assisted by that service, and makes sure your time is not wasted calling other services if they are unable to assist.

All our services have eligibility requirements to help us target our help.

For all our services, to get help from us, you need to be in the Great Southern region. Some of our services are more restricted than this.

Other requirements can include your household situation, financial capacity and/or other personal information. These change depending on the service area, and are assessed when an appointment is booked.